For Domestic Orders
Every effort will be made to ship your online orders within two business days of purchase. But please understand that we cannot guarantee the delivery date and all orders are subject to product availability. Please contact us for any time-sensitive orders.
- For standard and ground shipments, orders placed Monday through Sunday for in-stock items, will be processed within 3 business days.
- For expedited shipments, orders placed Monday through Friday by 11:00 am EST (excluding holidays) for in-stock items, will be processed within the same day or next business day. Expedited shipments placed on Saturday or Sunday will processed on the following business day. Orders placed after 11:00 am EST, Saturdays, Sundays or holidays for in-stock items, will be processed within the next or following business day.
- * Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day (the 26th is a "Limited Service Day for UPS) and New Year's Eve. If you have any concerns regarding when your order will arrive, please contact us at 201-806-1827.
We use UPS by ground service as our primary shipper unless you specify otherwise at the time of purchase.
At the time of your purchase, you may choose an expedited UPS shipping method such as Next Day Air or 3 Day Select. In stock orders requesting expedited shipping will be shipped on the same business day if received by 11:00 a.m. Eastern Standard Time.
We may need to contact you to verify your order and shipping information. Please consider that even expedited shipping services may require additional time to complete the verification process.
We start using UPS SurePost® for small packages to be delivered to residential addresses. This service combines the consistency and reliability of the UPS Ground network with final delivery typically provided by the U.S. Postal Service. (Note: For customers who select UPS SurePost® as their shipping method, there is a possibility your order will be shipped and delivered as UPS Ground if your shipping address type is commercial or the package cubic inches exceed 1728.)
Unfortunately we do not ship to P.O. Boxes with UPS Ground and UPS Expedited shipments as UPS does not deliver to P.O. Boxes.
BULK ORDER DELIVERY
Please note that if your order's total weight is over 150lbs it will be shipped and priced as a non-palletized shipment using "UPS Ground with Freight Pricing." This shipping service will be applied for deliveries within the contiguous 48 states and does not follow UPS's guaranteed delivery service policy. The lead days for packaging will be 2-4 days. If you need further information for large orders, please contact us at email@example.com or 201-806-1827.
We accept payments by credit card (Visa®, Master Card®, Discover® and American Express®), PayPal®, PayPal® Credit and Amazon Pay
Applicable sales tax will apply to shipments to addresses located within the states of New York, New Jersey, Connecticut, Maryland and Pennsylvania.
For International Orders
For international orders other than from Canada and Mexico, we only accept orders for kitchen knives and knife accessories. Please visit at Eligible Items for International Shipping.
UPS Worldwide Expedited will be used for international shipments. With shipping to Canada and Mexico, UPS Standard is also available.
Online payments will have to be made via Credit Card, PayPal®.
We do not accept any returns for international orders (unless something is damaged along the way)
Customs fees, sales taxes and brokerage fees incurred upon arrival in your country are charged upfront at checkout.
If you have any other questions above please contact us at firstname.lastname@example.org for assistance.