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Returns / Exchanges
How to return merchandise?
Step 1
If you are a registered customer
Go back to mtckitchen.com
1. Log into MTC Kitchen with your account
2. Click Completed to see a list of all your completed orders.
3. Find the order you wish to return, then click Return Item(s).
4. Fill out the forms and submit the return request.
Step 1
If you are a guest customer
Fill out the return form located in your package.
If you do not have the return form or have misplaced it,
please contact our customer service to obtain it.
Step 2
Prepare the package with a shipping label from your parcel provider and include the return form.
Please write RMA# on the package, which you can find in the return form.
If you need us to create a shipping label please contact our customer service.
(We will deduct the shipping cost from the refund amount.)
Step 3
Send it to our returns address;
New York Mutual Trading
Attn: MTC Kitchen Return Dept.
77 Metro Way, Ste#1
Secaucus, NJ 07094
Return Policy
If you are not satisfied with items
MTC Kitchen accepts returns of any new and unused item in its original condition for full refund or exchange within 30 days of original purchase date. We reserve the right to refuse used items. Please keep packing slip in order to include it in return packages. Without proof of purchase, we are unable to accept any items for return or exchange.
All items marked “Clearance” may not be returned or exchanged.
We do not reimburse shipping charges on returns.
If you receive damaged, defective or incorrect items
If we made an error on your order or you received damaged, defective merchandise, please notify customer
service within 48 hours of receipt of shipment.
For items damaged in transit, please send pitcures of damaged items and keep the entirety of original items, all packaging and packing materials for future inspection by carrier.
We will replace the items or refund the full amount of the purchase price including the cost of shipping.
Refund Process
Upon receipt of your return or exchange, we will process your request within 3 business days. For returns, please allow up to 2 billing cycles for the refund to appear on your statement. If you would like to expedite the exchange process, please return your original item and place a new order for the item you want.
Customer Service
If you have any questions contact us at 201.806,1897 or info@mtckitchen.com
Monday through Friday 8:00am - 4:30pm EST
