Customer Service

Shipping Policy

Every effort will be made to ship your online orders within two business days of purchase. But please understand that we cannot guarantee the delivery date and all orders are subject to product availability. Please contact us for any time-sensitive orders.

  • In stock orders received by 12:00 p.m. Eastern Standard Time will be shipped on the same business day (Monday though Friday) for standard and expedited shipping.
  • In stock orders received after 12:00 p.m. Eastern Standard Time will be shipped on the next business day (Monday through Friday) for standard and expedited shipping.
  • In stock orders received on a non-business day including holidays will be shipped on the next business day for standard and expedited shipping. 
  • * Business Days are Monday through Friday, excluding holidays. We are unable to ship or process orders on Saturdays, Sundays or the following holidays: New Year’s Day (the 2nd is a "Limited Service Day for UPS), Presidents' Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Holiday, Day after Thanksgiving Day, Christmas Eve, Christmas Day (the 26th is a "Limited Service Day for UPS) and New Year's Eve. If you have any concerns regarding when your order will arrive, please contact us at 201-806-1827.

 

DELIVERY

We use UPS by ground service as our primary shipper unless you specify otherwise at the time of purchase.  Shipments to Alaska, Hawaii, Puerto Rico & other U.S. Territories will be made by air service unless you specify otherwise at the time of purchase.


At the time of your purchase, you may choose an expedited UPS shipping method such as Next Day Air or 3 Day Select.  In stock orders requesting expedited shipping will be shipped on the same business day if received by 12:00 p.m. Eastern Standard Time.

Unfortunately we do not ship to P.O. Boxes as UPS does not deliver to P.O. Boxes.

 

For international customers, we only sell to wholesalers and retailers.  Please contact our customer service at 201-806-1827 for assistance. 

 

PAYMENT

We accept payments by credit card (Visa®, Master Card®, Discover® and American Express®), PayPal®, money order or certified check. For payments made with checks or money orders, the order will not be shipped until funds have been cleared with the applicable financial institution. Payment by money order can delay shipment for one week and payment by certified check can delay shipment for two weeks for bank clearance. Please mail your payment to:


77 Metro Way

Secaucus, NJ 07094

* Please do not forget to include your order number and confirmation receipt in the envelope

 

SALES TAX

Applicable sales tax will apply to shipments to addresses located within the states of New York, New Jersey, Connecticut, Maryland and Pennsylvania.