Customer Service

Return Policy

If you are not satisfied with your purchase online, we will accept the return of any new and unused item in its original condition for an exchange or full refund of the purchase price (less the original cost of shipping) within 30 days from the original shipping date. No items that have been opened or used may be returned. A Return Merchandise Authorization (RMA) number must be obtained from our customer service prior to return.

 

1. Please call customer service at 201-806-1827 or email info@mtckitchen.com with your order number.

2. Write the RMA number on the form included in your package along with the item name, SKU#, quantity, reason code and indicate whether you would like an exchange or a full refund. 

3. Please mail the form with your return item (keep a copy for your records) and clearly label the exterior carton with your RMA number.

 

Shipping address for return:

New York Mutual Trading

77 Metro Way

Attn: MTC Kitchen 

Secaucus, NJ 07094

* You are responsible for the cost of shipping the product back to us except in cases where you received damaged, defective or incorrect items.

 

tel) 201-806-1827    fax) 201-933-7791

email) info@mtckitchen.com

 

DAMAGED, DEFECTIVE OR INCORRECT ITEMS

If there are any problems with your online purchase, please notify customer service within 48 hours of receipt of shipment. For items damaged in transit, please keep the entirety of original items as well as all packaging and packing materials. We will contact and send the carrier to pick up the package for further inspection. There is no need to ship the damaged item back to us. We will replace the incorrect item or refund the full amount of the purchase price including the cost of shipping. If you received a defective or incorrect item, please also notify us within 48 hours of receipt of shipment, obtain an RMA number and follow the procedures for making a return.